Terms of service

Terms of Service

Last Updated: September 7, 2026

OVERVIEW

Welcome to SMX SOLAR. Throughout these Terms of Service, the words “we,” “us,” and “our” refer to SMX SOLAR.

SMX SOLAR operates this website and online store, including its content, products, features, tools, information, and related services, to provide customers with a convenient online shopping experience (collectively referred to as the “Services”).

These Terms of Service, together with any policies or documents referenced within them, set out the terms and conditions that apply when you access or use our Services.

Please read these Terms carefully before using our website or placing an order. They contain important information regarding your rights and responsibilities, product purchases, warranties, limitations of liability, returns, and other matters.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not access or use our website or Services.

SECTION 1 – ACCESS AND CUSTOMER ACCOUNTS

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable South African law.

Where an account is required or available, you may be asked to provide information such as your name, email address, telephone number, billing details, payment information, and delivery address.

You agree that all information supplied to SMX SOLAR will be accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written approval.

SMX SOLAR reserves the right to restrict, suspend, or terminate accounts where we reasonably believe that these Terms have been violated or where necessary to protect our customers, business, or Services.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information displayed on our website are accurate.

However, product images and colours may appear differently depending on your screen, device, browser, or display settings.

Product specifications, packaging, availability, features, and descriptions may change from time to time without prior notice.

For solar equipment, including inverters, lithium batteries, solar panels, mounting equipment, and related electrical products, specifications may be updated by manufacturers or suppliers.

Where a manufacturer's specification differs from information previously displayed on our website, the latest manufacturer's specification may apply.

SMX SOLAR reserves the right to discontinue products, limit quantities, or restrict product availability in certain circumstances.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order through our website constitutes an offer by you to purchase the selected products.

An order is not considered fully accepted until SMX SOLAR has confirmed the order and, where applicable, received and verified payment.

We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including circumstances involving:

Product availability
Pricing errors
Incorrect product information
Payment verification issues
Suspected fraudulent activity
Incorrect customer information
Stock discrepancies
Unavailability from our suppliers

If we cancel or modify an order after it has been placed, we will make reasonable efforts to notify you using the contact information supplied with the order.

Customers should carefully review their order before completing the purchase, as cancellation may not be possible once an order has entered processing or has been dispatched.

Returns, refunds, and exchanges are handled in accordance with our Refunds & Returns Policy.

SECTION 4 – PRICES, PAYMENTS AND BILLING

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice.

The price applicable to your purchase will generally be the price displayed at the time the order is placed, subject to any obvious pricing errors or corrections.

Where applicable, prices may include VAT or other taxes as indicated at checkout or on the product listing.

Shipping and delivery charges may be calculated separately and displayed during checkout.

You agree to provide accurate and current billing, payment, and contact information.

If you use a payment card or another payment method, you confirm that you are authorised to use that payment method.

SMX SOLAR may delay or cancel an order where payment cannot be verified, is reversed, declined, or appears to be associated with fraudulent activity.

Promotional offers may be subject to additional terms and conditions. Where a promotion has specific terms, those terms will apply to that promotion.

SECTION 5 – SHIPPING AND DELIVERY

SMX SOLAR provides delivery services throughout South Africa, subject to courier availability and applicable delivery restrictions.

Delivery times displayed on our website or provided by our courier partners are estimates and are not guaranteed.

Delivery delays may occur due to circumstances outside our reasonable control, including:

Courier delays
Severe weather
Public holidays
Remote delivery locations
Road closures
High order volumes
Load shedding or related operational disruptions
Transport or logistics issues

Once an order has been handed over to the relevant courier or transport provider, delivery is subject to that provider's operational procedures.

Customers are responsible for providing an accurate and complete delivery address.

Additional shipping charges may apply where a delivery requires special arrangements, redelivery, or address correction.

For more information, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content displayed on the SMX SOLAR website, including but not limited to:

Logos
Brand names
Product descriptions
Text
Photographs
Graphics
Videos
Designs
Website layouts
Product reviews
Audio
Software
Other materials

is owned by SMX SOLAR, its licensors, suppliers, or other applicable rights holders and may be protected by intellectual property laws.

You may use the website for your personal and lawful shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, display, transmit, or commercially exploit website content without our prior written permission, except where permitted by applicable law.

All rights not expressly granted to you under these Terms remain reserved by SMX SOLAR and the relevant rights holders.

SECTION 7 – THIRD-PARTY TOOLS

Our website may provide access to certain tools, applications, payment services, analytics services, or other functionality operated by third parties.

These third-party services may be provided independently of SMX SOLAR, and we may not control or monitor their operation.

Where third-party tools are used, they are subject to the relevant provider's terms and policies.

Your use of such services is at your own discretion and may be subject to additional terms imposed by the third-party provider.

SMX SOLAR does not accept responsibility for third-party tools to the extent permitted by applicable law.

We may introduce additional features, tools, or services on our website in the future. Such features will also be subject to these Terms unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, applications, payment platforms, manufacturers, suppliers, social media services, or other third-party websites.

These links may be provided for convenience or informational purposes.

SMX SOLAR does not control and is not responsible for the content, security, availability, privacy practices, or policies of third-party websites.

If you access a third-party website through a link on our Services, you do so at your own risk.

Any transactions, products, services, or disputes involving a third party should be addressed directly with that third party.

SECTION 9 – PRIVACY

Your use of our Services is also subject to our Privacy Policy.

SMX SOLAR may collect and process personal information necessary to operate our website, process orders, arrange payments, provide deliveries, communicate with customers, prevent fraud, and improve our Services.

We handle personal information in accordance with applicable South African data protection requirements, including the Protection of Personal Information Act (POPIA) where applicable.

Please review our Privacy Policy for additional information regarding the collection, use, storage, and disclosure of personal information.

SECTION 10 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, photographs, feedback, ideas, or other content to SMX SOLAR, you grant us permission to use that content for legitimate business purposes, including displaying, reproducing, improving, and promoting our Services, subject to applicable law.

You confirm that:

You have the right to provide the content.
The content does not infringe another person's rights.
The content is not fraudulent or misleading.
The content does not contain unlawful, abusive, defamatory, or offensive material.
The content does not contain malicious software or harmful code.

SMX SOLAR reserves the right to remove or refuse content that violates these Terms or applicable law.

You remain responsible for the content you submit.

SECTION 11 – ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, incorrect prices, inaccurate product information, stock discrepancies, or other omissions.

SMX SOLAR reserves the right to correct such errors and update information where reasonably necessary.

If an order has been placed based on an obvious error, we may contact the customer to explain the situation and, where appropriate, offer the option to proceed with the corrected information or cancel the affected order.

Nothing in this section is intended to remove or limit rights available to consumers under applicable South African law.

SECTION 12 – PROHIBITED USE

You may only use our website and Services for lawful purposes.

You agree not to use the Services to:

Violate any applicable law or regulation
Commit fraud or other unlawful activity
Provide false or misleading information
Impersonate another individual or organisation
Harass, threaten, or abuse other people
Infringe intellectual property rights
Introduce viruses or malicious code
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of our website
Scrape, copy, or collect website information for unauthorised commercial purposes
Send spam or malicious communications
Collect personal information belonging to other customers without authorisation
Circumvent security or access restrictions

We may restrict, suspend, or terminate access to our Services where we reasonably believe that prohibited activity has occurred.

SECTION 13 – TERMINATION

SMX SOLAR may suspend or terminate your access to the Services where permitted by law, including where you breach these Terms or engage in conduct that may harm our business, customers, website, or service providers.

Termination will not affect obligations or liabilities that arose before termination.

Provisions relating to intellectual property, privacy, liability, indemnification, dispute resolution, and any other provisions intended by their nature to continue will remain effective after termination.

SECTION 14 – DISCLAIMER

We make reasonable efforts to keep the information on our website accurate and current.

However, we do not guarantee that all website content will always be complete, accurate, current, uninterrupted, or free from errors.

Website information is provided for general informational and shopping purposes.

Product specifications and technical information may originate from manufacturers or suppliers and may change without notice.

To the extent permitted by applicable law, SMX SOLAR does not guarantee that the website or Services will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded under South African law.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, SMX SOLAR will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

This may include, where legally permissible:

Loss of profits
Loss of revenue
Loss of business opportunities
Loss of data
Business interruption
Indirect financial losses

However, nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable South African law.

Nothing in these Terms removes any mandatory rights or remedies available to consumers under applicable legislation.

SECTION 16 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or reasonable costs arising from your unlawful use of the Services or your material breach of these Terms.

This may include claims resulting from:

Your violation of these Terms
Your unlawful conduct
Your infringement of another person's rights
Your misuse of the website or Services

This provision will apply only to the extent permitted by applicable law.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

If it cannot be made enforceable, the affected provision will be treated as severed without affecting the validity of the remaining provisions.

SECTION 18 – WAIVER AND ENTIRE AGREEMENT

If SMX SOLAR does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

These Terms, together with our Privacy Policy, Refunds & Returns Policy, Shipping Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services, subject to applicable law.

SECTION 19 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

SMX SOLAR may transfer or assign its rights and obligations where permitted by law, including as part of a business restructuring, sale, merger, or transfer of business assets.

SECTION 20 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes relating to these Terms or your use of our Services will be subject to the jurisdiction of the appropriate courts of South Africa, subject to any mandatory rights or jurisdiction provided by applicable law.

Nothing in this section prevents a consumer from exercising rights available under South African consumer protection legislation.

SECTION 21 – HEADINGS

The headings used throughout these Terms are provided for convenience and do not affect the meaning or interpretation of any provision.

SECTION 22 – CHANGES TO THESE TERMS

SMX SOLAR may update or amend these Terms of Service from time to time.

Any revised version will be published on our website with an updated “Last Updated” date.

Customers are encouraged to review these Terms periodically.

Where applicable law requires us to provide notice of material changes, we will do so in the manner required by law.

Your continued use of our Services after revised Terms have been published may constitute acceptance of the updated Terms, subject to applicable law.

SECTION 23 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, our website, products, orders, or services, please contact us.

SMX SOLAR

Email: info@smxsolar.com

Address:
45 Director Rd
Spartan
Johannesburg
1619
South Africa

Business Hours:
Monday – Friday
08:00 AM – 05:00 PM

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