Shipping Policy

At SMX SOLAR, we are committed to providing our customers with a reliable, efficient, and transparent delivery service throughout South Africa. Please review the information below for details about order processing, delivery times, shipping charges, and delivery conditions.

Shipping Coverage

SMX SOLAR currently offers delivery services nationwide across South Africa.

Delivery availability may vary for certain remote or rural areas depending on courier coverage.

Shipping Fees

Applicable shipping charges are calculated at checkout based on the delivery address, order size, weight, and other shipping requirements.

From time to time, SMX SOLAR may offer free shipping promotions or special delivery offers.

Unless specifically stated on the product or during checkout, express and same-day delivery services are not currently available.

Order Processing

Standard Processing Time: 1–2 Business Days (Monday–Friday)

• Orders placed on weekends or South African public holidays will be processed on the next business day.

• Orders received after 12:00 PM (SAST) may be processed on the following business day.

• Processing times may be extended during periods of exceptionally high order volumes.

Processing may also be delayed due to:

• Payment verification

• Incorrect, incomplete, or unconfirmed delivery information

• Stock verification or product availability

• Peak-season order volumes

If there is a significant delay affecting your order, SMX SOLAR will make reasonable efforts to contact you using the contact details provided when placing your order.

Delivery & Transit Times

Estimated Transit Time: 3–6 Business Days

Estimated Overall Delivery Time:
1–2 business days for processing + 3–6 business days for transit

Total Estimated Delivery: Approximately 4–8 business days

Please understand that these are estimated delivery periods and are not guaranteed. Actual delivery times may differ depending on the destination, courier operations, weather, public holidays, and other circumstances outside our control.

Courier Services

SMX SOLAR works with established and reputable courier and logistics providers to facilitate the delivery of customer orders.

Once your order has been dispatched:

• Tracking information will be provided by email or SMS where available.

• Courier tracking information may take approximately 24–48 hours to become active after collection.

• Delivery will be made to the address supplied by the customer at checkout.

For larger solar equipment orders, specialised transport or delivery arrangements may be used where necessary.

Order Tracking

Once your order has been dispatched, you may track your shipment using the tracking details supplied by SMX SOLAR or the relevant courier company.

If you have not received tracking information after your order has been dispatched, please contact us for assistance.

Email: info@smxsolar.com

Order Cancellations

If you wish to cancel an order, please contact SMX SOLAR as soon as possible.

Email: info@smxsolar.com

Please note:

• Cancellation requests are not guaranteed once an order has entered the processing or dispatch stage.

• Orders that have already been dispatched cannot normally be cancelled through the standard order-processing process.

• Where an order has already been shipped, the customer may need to follow the applicable return procedure.

Changes to Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to change your delivery details, please contact SMX SOLAR immediately.

We cannot guarantee that an address change will be possible once an order has been processed or handed over to the courier.

After dispatch, changes to the delivery address may require additional courier charges or may not be possible.

Delivery Problems

Lost or Stolen Deliveries

If the courier's tracking system confirms that a package has been delivered, but you have not received it, please contact us as soon as possible.

SMX SOLAR may assist with contacting the courier or initiating an investigation where applicable.

Customers should also ensure that deliveries are received by a trusted person at the nominated delivery address.

Incorrect or Incomplete Address

Customers are responsible for ensuring that their delivery information is accurate and complete.

SMX SOLAR cannot be held responsible for delays, failed deliveries, additional delivery charges, or returned shipments resulting from incorrect or incomplete information supplied by the customer.

Undeliverable Shipments

A shipment may be returned to SMX SOLAR if delivery cannot be completed due to circumstances such as:

• Incorrect or incomplete delivery information

• Multiple unsuccessful delivery attempts

• Refusal to accept the delivery

• No authorised person available to receive the order

If an order is returned to us, additional shipping or re-delivery charges may apply.

Where a refund is applicable, the refund may exclude original shipping charges and any additional costs incurred as a result of the failed delivery.

Delivery Exceptions

Although we work to meet our estimated delivery times, delays can occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions

• Public holidays

• Load shedding and related operational disruptions

• Courier delays or operational issues

• High seasonal demand

• Remote or rural delivery locations

• Road closures or transportation disruptions

• Other unforeseen circumstances

SMX SOLAR will make reasonable efforts to assist customers where delivery delays occur.

Peak Season Deliveries

During periods of increased demand, including:

• Black Friday

• Christmas

• New Year

• Major promotional campaigns

Courier networks may experience higher volumes, which can result in longer delivery times.

Customers are encouraged to place orders in advance during these periods to allow sufficient time for processing and delivery.

Customer Responsibility

Customers are responsible for ensuring that:

• The delivery address is correct and complete.

• Someone is available to receive the order where required.

• Contact details provided during checkout are accurate.

• Any special delivery instructions are communicated to SMX SOLAR as early as possible.

For large solar products, including batteries, inverters, solar panels, and related equipment, customers may be required to ensure that suitable access is available at the delivery location.

Contact SMX SOLAR

If you have any questions regarding your order, delivery, or shipping arrangements, please contact us.

SMX SOLAR

Email: info@smxsolar.com

Address:
45 Director Rd
Spartan
Johannesburg
1619
South Africa

Business Hours: Monday – Friday, 08:00 AM – 05:00 PM