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FAQ
1. What products does SMX SOLAR sell?
SMX SOLAR supplies a range of solar and backup power products, including solar panels, hybrid inverters, lithium batteries, battery storage systems, and related solar equipment for residential and commercial applications.
2. Do you deliver across South Africa?
Yes. SMX SOLAR offers delivery to customers across South Africa. Delivery options and costs may vary depending on the product, destination, size, and weight of the order.
3. How can I place an order?
You can place an order through our online store by selecting your products and following the checkout process. If you need assistance before ordering, you can contact our team by phone or email.
4. What payment methods do you accept?
Available payment methods are displayed during checkout. For payment-related enquiries or assistance with an order, please contact our customer service team.
5. Can you help me choose the right inverter or battery?
Yes. Our team can assist with product information, specifications, and general compatibility enquiries. For the most accurate recommendation, customers should provide details of their existing system, inverter, battery, and intended application.
6. Are your solar products suitable for homes and businesses?
Yes. We supply products suitable for a variety of residential and commercial applications. The appropriate equipment will depend on your electricity requirements, load, system size, and backup requirements.
7. Can I add another battery to my existing solar system?
In many cases, additional batteries can be added to an existing system, but compatibility must be confirmed first. Battery voltage, battery model, communication protocols, inverter compatibility, and other system requirements should be checked before purchasing an additional battery.
8. How long will my order take to arrive?
Delivery times depend on the destination, product availability, courier service, and order size. Once your order has been processed and dispatched, delivery information can be provided where applicable.
9. What should I do if I receive a damaged or incorrect product?
Please contact SMX SOLAR as soon as possible if your order arrives damaged, incomplete, or different from what you ordered. We may request photographs and relevant order information so that the matter can be investigated and the appropriate assistance provided.
10. How can I contact SMX SOLAR?
You can contact us during our business hours using the details below:
Email: info@smxsolar.com
Address:
15 Ring StGeorge Industria, George, 6536
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM
Our team can assist with product enquiries, orders, deliveries, returns, refunds, payments, and general customer support.