Privacy Policy

Last Updated: September 7, 2026

At SMX SOLAR, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or interacting with our services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices and rights available to you.

By accessing or using the SMX SOLAR website and services, you acknowledge that you have read and understood this Privacy Policy.

SMX SOLAR processes personal information in accordance with applicable South African privacy and data protection laws, including the Protection of Personal Information Act (POPIA), where applicable.

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Personal Information We Collect

The type of information we collect depends on how you interact with our website and services.

This may include:

Contact Information

We may collect information such as:

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery or shipping address

• Other information you provide when contacting us

Order and Transaction Information

When you place an order or make a transaction, we may collect information relating to:

• Products purchased or requested

• Order numbers

• Transaction details

• Delivery information

• Returns, refunds, or exchanges

• Payment status

• Communication relating to your order

Payment Information

Depending on the payment method used, payment information may be processed by our payment service providers.

This may include payment card or banking-related information required to complete a transaction.

SMX SOLAR does not intentionally store complete payment card details on our own systems where such information is processed securely by an authorised third-party payment provider.

Account Information

If our website allows customers to create an account, we may collect:

• Username

• Password

• Account preferences

• Saved addresses

• Account settings

• Other information associated with your account

Communications

When you contact us by email, telephone, website forms, or other communication channels, we may retain information contained in those communications in order to respond to your enquiry and provide customer support.

Device and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Website pages visited

• Date and time of visits

• Referring websites

• General website interaction information

We may use cookies and similar technologies to help operate, secure, analyse, and improve our website.

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How We Collect Personal Information

We may obtain personal information from several sources, including:

• Directly from you when you place an order or contact us

• When you create or use an account

• When you submit information through our website

• Automatically when you browse our website

• Through cookies and similar technologies

• From payment processors and service providers

• From delivery and logistics providers

• From business partners or other third parties where permitted by law

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How We Use Your Information

SMX SOLAR may use personal information for legitimate business purposes, including the following:

Processing Orders

We use your information to:

• Process and confirm orders

• Arrange payment

• Prepare products for dispatch

• Arrange delivery

• Provide order updates

• Process returns, refunds, or exchanges

• Provide customer support

Providing and Improving Our Services

Your information may be used to:

• Maintain and operate our website

• Improve website functionality

• Understand customer preferences

• Improve our products and services

• Personalise aspects of your shopping experience

• Respond to enquiries and requests

Communication

We may use your contact information to communicate with you regarding:

• Your orders

• Payments

• Delivery

• Returns and refunds

• Product enquiries

• Customer service matters

• Important website or service updates

Where legally permitted and where you have provided the necessary consent, we may also send promotional or marketing communications.

Marketing

Where permitted by applicable law, we may use your information to provide information about products, promotions, special offers, or services that may be relevant to you.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

Fraud Prevention and Security

We may process information to:

• Protect our website and customers

• Detect and prevent fraudulent transactions

• Investigate suspicious activity

• Protect against security threats

• Prevent misuse of our services

• Maintain the integrity of our systems

Legal and Regulatory Requirements

We may use or disclose personal information where necessary to:

• Comply with applicable laws

• Respond to lawful requests from authorities

• Protect our legal rights

• Resolve disputes

• Investigate suspected unlawful activity

• Enforce our policies and agreements

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Sharing of Personal Information

SMX SOLAR does not sell customers' personal information as a general business practice.

We may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Payment processing providers

• Courier and delivery companies

• IT and website service providers

• Hosting providers

• Cloud storage providers

• Customer support providers

• Accounting or professional service providers

• Marketing and analytics providers

• Legal or regulatory authorities where required

Third-party service providers may only receive information reasonably necessary for them to perform the services required.

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Payment Providers

Payments made through our website may be handled by third-party payment providers.

These providers may collect and process payment information in accordance with their own privacy policies and security procedures.

Customers should review the privacy policies of the relevant payment provider for more information about how payment information is handled.

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Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Keep the website functioning correctly

• Remember preferences

• Understand website traffic

• Analyse website performance

• Improve our services

• Support marketing activities where permitted

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

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Third-Party Websites

Our website may contain links to websites, payment platforms, social media services, or other third-party websites.

SMX SOLAR does not control the privacy practices or security of websites operated by third parties.

If you follow a third-party link, we recommend reviewing that website's privacy policy before providing personal information.

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Children's Information

Our website and services are not intended to be directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us using the details below.

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Protection and Security of Personal Information

SMX SOLAR takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should avoid sending confidential information through unsecured communication channels.

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Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may also be retained where required for:

• Legal or regulatory obligations

• Accounting and financial records

• Tax requirements

• Resolving disputes

• Fraud prevention

• Enforcing agreements

• Legitimate business purposes

When information is no longer reasonably required, we will take reasonable steps to securely dispose of or anonymise it, where appropriate.

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Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Manage your marketing communication preferences

• Request information about how your personal information is processed

Requests should be submitted using the contact information provided below.

We may need to verify your identity before processing certain requests in order to protect your information.

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Direct Marketing

Where applicable, SMX SOLAR may use customer contact information for direct marketing in accordance with applicable laws.

You may choose not to receive promotional communications from us by using the unsubscribe option included in marketing messages or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding important transactional matters, such as orders, payments, deliveries, refunds, or account-related information.

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Complaints and Privacy Concerns

If you have concerns about how SMX SOLAR handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the appropriate South African data protection or regulatory authority where applicable.

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International Data Transfers

Some of our technology, hosting, payment, analytics, or other service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, SMX SOLAR will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any revised Privacy Policy will be published on this website, together with an updated "Last Updated" date.

We encourage customers to review this page periodically.

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Contact SMX SOLAR

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

SMX SOLAR

Email: info@smxsolar.com

Address:
45 Director Rd
Spartan
Johannesburg
1619
South Africa

Business Hours:
Monday – Friday
08:00 AM – 05:00 PM